Family PCs, home offices, and high-risk households. Retainer coverage adds documented lockdown, onboarding, and prepaid Safety Net Hours; break-fix and reactive work stay in scope when something breaks. Support is senior-led with an assigned engagement lead who carries context on your environment. Witham Tech holds the relationship—coverage when your lead is out and how handoffs work live in your statement of work, not verbal guessing. When we are busy, triage favors security-urgent work—you are not dropped into an anonymous offshore queue.
Home & family PCs
When it acts up, you know who to call.
Setup, fixes, slowdowns, and the “something’s not right” moments—you keep our number, not a helpdesk tree.
Stories
Why people call us
“After my grandparents almost got scammed again, I knew something had to change. Witham Tech locked down their computers and gave our family clear direction on how to avoid becoming victims. Now I just call Witham Tech if something doesn't seem right.”
— C.R. and family
A pop-up tells your parent their PC is “infected” and to call a 1-800 number. Within ten minutes a “technician” wants remote access. With Witham Tech, that pop-up is blocked at the browser layer—and if it slips through, they have our number, not a stranger’s.
— Common scenario: tech-support trap
It’s 9pm. Something just felt off about that email, that file, that login screen. Retainer means you don’t sit on it until morning—and you don’t pay an emergency surcharge to ask the question.
— Common scenario: “something feels off”
Everything below is spelled out in the statement of work.
Bitdefender managed AV + OS hardening and hygiene baselines.
Mandatory onboarding security review before policy and tooling roll wide.
Clean Room
Many scams and malware threats still arrive through the browser. We run Brave in a managed, locked-down setup—the same kind of controls businesses use, applied on your PC—so sketchy add-ons and loosened settings do not creep back in. That shrinks the surface for tech-support traps, fake “virus” pages, and malicious redirects.
In plain terms
Flat monthly fee, prepaid Safety Net Hours, predictable billing—encourages fast reporting.
Confirm final scope in proposal.
$500 /year
About $41/month equivalent.
$50 /mo